Do you pay for freight ?
Sorry we don't inflate up our prices to include freight. We carry mostly brand name items, and we elected to operate with a small profit margin. Selling nationwide with our slim margins makes it is impossible to come up with one price including freight. All other orders will be FOB Toronto and will be sent using our most cost effective mode of transportation, unless otherwise specified by the customer. For small deliveries we usually use Canada Post which is cheaper, or common carriers of our choice. Shipping rates are based on picking, packing, handling, destination, weight and dimensions of your item, and the service and options you choose. Minimum order is also required for cost effective shipment.
The cheapest and the best way to save with large shipments is to bring your orders up to 'skid quantities'. Using skids is very much like "all you can eat" for a fixed price. With skids you get all we can put on one skid for a fixed charge. You do not have to fill up the skid but the fee remains the same. Quite often even if your skid is only 30-40% full, it is still cheaper. Due to our large freight volumes, we are able to offer you very competitive skid rates. Skid dimensions are: width - 40 inches, length - 48 inches, height - 72 inches and maximum weight -1200 lbs. To determine your skid freight charge, please place your order and then contact by us email prior to payment.
How can I determine the freight charge for my order?
We are able to provide you online the estimated charges for your order shipped by Canada Post. We can also provide you with a competitive skid freight charge. Packages are generally dispatched within two to seven days after receipt of payment. We advise you to group all your items in one order. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Can I arrange to pick up my order?
Due to being an online business we prefer not to entertain pick up order at the store.
If pick up is possible and okayed by shipping department please note that payment will be in cash or debit only.
Website specials may or may not be honoured and store prices apply.
Please note we are wholesale only. Minimum $125 Applies.
Please confirm order status and pick up appointment.
How long will you take to ship my order?
Most orders are picked and shipped within two to seven days after payment.
What if something is missing from my shipment or what happens if I get damaged merchandise?
All our orders undergo a vigorous amount of checking, double-checking and triple-checking, and due to this it is very rare that something is short. But, we are only human. We absolutely do stand behind everything we ship, and if a shortage does take place, or wrong merchandise was shipped, we will take immediate steps to correct the situation. No returns, whether for damaged merchandise or otherwise, will be accepted without a Returned Authorization Number (RA#), issued from us prior to the ship back of such returnable merchandise. All claims for damages must be made within 48 hours of receipt of the merchandise. A credit towards the next order will be issued for all approved claims.
When receiving your shipment you must sign and write clearly the number of cases you received next to your signature. We cannot guarantee safe delivery of merchandise despite our best efforts. Transportation companies relieve us of all responsibility when they pick up your goods from our warehouse. If you receive a damaged box upon delivery, please indicate with your signature any damaged boxes. Doing so will aid us in processing your damage claim quickly. If you suspect that a case has been opened and resealed, refuse it. In case of a shortage, damage, or wrong items, make sure not to throw away the shipping cartons or discard anything else, until your claim is processed. This will help avoid problems and speed things up. All claims for damages must be made within 48 hours of receipt of the merchandise.