FREQUENTLY ASKED QUESTION’S. FAQ’s
Do you pay for freight?
Sorry we don't inflate our prices to include freight. THERE IS NO FREE SHIPPING ON OUR WEBSITE. We carry mostly brand name items, and we elected to operate with a small profit margin. Selling nationwide with our slim margins thus makes it is impossible to come up with one price including freight. All other orders will be FOB Toronto and will be sent using our most cost effective mode of transportation, unless otherwise specified by the customer. For small and medium deliveries we usually use Canada Post which is cheaper, or common carriers of our choice. Shipping rates are based on picking, packing, handling, destination, weight and dimensions of your item, and the service and options you choose.
Do you have a minimum order?
As our prices are low and our margins are slim, our minimum order is $500.00 shippable (or add $25.00 handling charge for smaller orders) or for pick up. If shippable is below $500.00 we will email you to add on to the order. Please note it is not cost effective for us to ship below $500.00. We sell wholesale only and provide quantity discount pricing on the website for organizations, small retailers and larger stores to fit their specific needs.
How can I determine the freight charge for my order?
We are able to provide you online the estimated charges for your order shipped by Canada Post. Packages are generally dispatched within two to seven days after receipt of payment. We advise you to group all your items in one order. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Please note there maybe additional shipping charges for remote locations.
Can I arrange to pick up my order?
Due to being an online business we prefer not to entertain pick up order at the store.
If pick up is possible and okayed by shipping department please note that payment will by e-transfer in advance or cash only.
Please note we are wholesale only. Minimum $500 Applies.
Website prices and specials may or may not be honoured and store prices apply..
Please confirm order status and pick up appointment.
Payment will be in cash or e-transfer only.
We will not accept any returns for shipments picked up from our physical location as we consider them all to be special order.
How long will you take to ship my order?
Most orders are shipped within two days to ten days or so.Shipping time after it leaves our warehouse is dependent on shipping option chosen by our customer and Canada Post delivery time. Please note we do not take responsibility for delays of Canada Post as it is beyond our control. If there are stock issues we will email you and keep you posted. If your order is time sensitive please let us know and we will let you know if we can do it.
Method of payment.
Online payments are through PayPal by Visa or Master Card. You don’t have to have a PayPal account to use this service. Otherwise orders can be paid for by using secured funds such as Bank Checks, Money-orders or Email/Wire-transfer. Company checks are accepted but your order will be held for about 15 working days for the checks to clear. Please contact us if you would like to exercise these other options.
PayPal card holder address and shipping address.
An address is confirmed for shipping by PayPal if the buyer's credit card billing address matches his or her shipping address.
So shipment will be the shipping address as per PayPal confirmed address.
Please note for delivery to address that is not the charge card address, and or not confirmed by PayPal as eligible to ship, will be shipped to the address eligible and not the address requested by the customer. If this is not acceptable by the customer then the refund of the payment will be issued to the customer less the charges withheld by PayPal for the eligible charge card address and the restocking charge of 25% and all shipping charges if already incurred.
Do you have credit terms?
Sorry, with our present Business Model we have no room, or margin for credit terms.
Do you have extra discounts on large quantities?
We have a multi price level discount. Customers are encouraged to participate and take advantage of these discounts as per their unique needs. Our prices are very competitive and they are designed to attract small or large buyers. For large and bulky shipments we can save you on freight by shipping on a skid.
How long will you take to ship my order?
Most orders are shipped within two to ten days or so after payment.
Do you have an outside salesman?
No we don't! By the way, most salesmen who come into your store and hang around for an hour or so to take your order, make on the average 10% to 25% commission (If they deny it, don't believe them), It is very easy for us to compete with outfits who employ salesmen, pay for freight or give you credit. If you are a small buyer or large then most probably you are paying for this extra. Jobbers who come to sell to your stores usually mark up their margins for gas, time and service by minimum 25%.
Do you back-order items not shipped?
We do not automatically back-order unshipped items, however, if you request it, we can call you when a backordered item is back in stock.
What if something is missing from my shipment or what happens if I get damaged merchandise?
All our orders undergo a vigorous amount of checking, double-checking and triple-checking, and due to this it is very rare that something is short. But, we are only human. We absolutely do stand behind everything we ship, and if a shortage does take place, or wrong merchandise was shipped, we will take immediate steps to correct the situation. No returns, whether for damaged merchandise or otherwise, will be accepted without a Returned Authorization Number (RA#), issued from us prior to the ship back of such returnable merchandise. All claims for damages must be made within 48 hours of receipt of the merchandise. A credit towards the next order will be issued for all approved claims.
When receiving your shipment you must sign and write clearly the number of cases you received next to your signature. We cannot guarantee safe delivery of merchandise despite our best efforts. Transportation companies relieve us of all responsibility when they pick up your goods from our warehouse. If you receive a damaged box upon delivery, please indicate with your signature any damaged boxes. Doing so will aid us in processing your damage claim quickly. If you suspect that a case has been opened and resealed, refuse it. In case of a shortage, damage, or wrong items, make sure not to throw away the shipping cartons or discard anything else, until your claim is processed. This will help avoid problems and speed things up. All claims for damages must be made within 48 hours of receipt of the merchandise.
What is your return or refund policy?
All returns MUST be preapproved. Returns for a reason other than seller’s error should be prepaid by the buyer and will be subject to 25% handling and restocking charge if approved. Returns MUST be claimed within 48 hours of product receipt.You will need to obtain a Return Authorization Number (RA#). No seasonal, expired or short-dated products will be accepted. Include in the packing slip the RA# and state the reason for your return, company name, address, and a list of products with quantities. This must be enclosed with your return. When returning defective items, follow the same procedure stated above and in addition, include a description of the defect. We can not accept partially sold displays/boxes/units. Products must be returned in resalable condition and in their original packaging. All pen marks, stickers, or price tags must be removed prior to return. A credit will be issued for all approved returns after inspection of the goods received.
Please note that we are not the manufacturers of the products we sell. If you have a complaint with a product, try calling the manufacturer at the number on the packaging. All warranties and guarantees are with the manufacturer.
How do I get on your mailing list?
If you place an order, even a small one, you will be automatically be on our mailing list and receive our specials.
What are the expiration dates on your merchandise?
All the merchandise we ship is fresh and we stand behind everything we ship. Please email us and we will be happy to provide the current dates.
How long have you been in business?
We have been in business since 1988.
I don't have a business. Would you sell me?
We are a wholesale importer and our main business is to sell to retailers high volumes at a low mark up. To promote our website a low minimum order amount applies. If you can meet this you can place the order. For smaller orders an extra processing charge will apply.
Why should I trust you?
That's a very good question! We have to deal with this question quite often, that is every time we have a new customer. We could pound on our chest and say, we are this and we are that, so here are some facts: We have been in business since 1988. We have happy, satisfied customers in every province. We have been doing business on the national and international scene for a long time. If you have never heard of us and you are worried about trusting us, why not try us out? Place a small order with us, and see how it goes. If everything goes okay and you are satisfied then place a larger order. That is the best way of building trust with us and our products.
How do I know my transaction is secure?
At NewBuyWholesale.ca, we value the privacy of our customers. All financial transactions and payments are done through PayPal’s secure and encrypted SSL services and none of this information is collected or saved on our website. We collect personal and business information only to ensure efficient processing of your orders. OurPrivacy Policy is that we will not sell or provide your information to any third party unless it is required to do so by law.
Can we place orders online?
Yes, you can place orders online through our website. Please confirm order status and pick up /delivery appointment.
What are your ordering hours?
You can place online order using our website 24 hours a day / 7days a week.
How do I place an order?
Your order may be completed online by clicking on the "Add to Cart" button adjacent to the items you wish to order. When your order is complete click “Checkout” to place your order. After this is done your order will be placed on a Secure Server requesting your confidential credit card information. You will need to read and agree with Terms & Conditions before your order is confirmed. The Server will pass your order information to the Order Processing System for immediate processing. Your Privacy and Security is of utmost concern to us.
International Orders?
Yes we are able to do international shipping. All our prices are FOB Toronto Canada.
How do I contact NewBuyWholeSale?
You can email us at info@NewBuyWholeSale.ca with any questions or comments you may have regarding your order, our site or company. Please visit the contact page for more information.
Will I receive an order confirmation?
When we receive your online order, our automated online system will send you an email confirming receipt of your order. A secondary email will be sent once the order has been shipped.
Will I receive a shipment confirmation?
We will contact you via e-mail when your order has been shipped.
PRODUCT INFORMATION
We cannot guarantee the availability of any products or items described on the Site and some may not be available at NewBuyWholeSale.ca due to space limitations, unavailability of supply or for other reasons. We do not warrant the accuracy of any specifications, pricing, warranty or other product information contained in this Site and any information included is subject to change by NewBuyWholeSale.ca at any time. While NewBuyWholeSale.ca strives to provide accurate product and pricing information, pricing or typographical errors may occur. All prices are subject to change without notice. Assortment, colours, products and packaging may vary and pictures may not be adjusted in time. Being a wholesale website and most of our customers being resellers it is acceptable policy that items are not necessarily as per pictures shown on the website. Colors, assortment, sizes, quantity in package, packaging and supplier may vary in shipments and may not be as shown on website. We are not responsible for any errors or mistakes in print, web content, or representation. All prices shown are before any applicable tax. NewBuyWholeSale.ca reserves the right to limit quantities and to correct errors or omissions prior to processing a purchase request.